ARE YOU OPEN SATURDAY?
You can make special arrangements to either pick-up
or drop-off your vehicle on any Saturday. Please
stop in or call 406-752-4885.
WILL THE PARTS BE
ORDERED BEFORE I DROP OFF MY VEHICLE FOR REPAIR? Absolutely. We generally order
your vehicle's parts at the time that we write the
estimate and schedule your vehicle for drop-off
a couple of days later unless your vehicle is found
unsafe to drive, then we would help you arrange
for a rental vehicle as soon as possible. This enables
us to provide quicker turnaround time.
IF MY VEHICLE'S FRAME
IS DAMAGED IS IT A TOTAL LOSS? No. A car is a total loss only
when the price of repairs exceeds the insurance
company's determined value of your vehicle. Nowadays,
most cars are built using unibody (frame and body
as one) construction. Our highly skilled technicians,
with the aid of our state-of the-art computer measuring
system , can return your vehicle to its original
factory specifications. If it is determined that
the frame section is bent beyond repair, that section
can simply be replaced.
CAN YOU MATCH THE
PAINT COLOR? Today's modern factory finishes
incorporate multiple layers of highly specialized
paints. We have made a major investment in the finest
paint system available and constantly upgrades its
technology and equipment to ensure that each vehicle's
paint matches. We take special pride in our ability
to match factoryfinishes as the final step in the restoration
process.
HOW LONG WILL THE
REPAIRS TO MY VEHICLE TAKE? Your advisor can give you an
estimate of the time it will take to complete the
repairs to your vehicle. Be sure to check
with your advisor for the specifics on your vehicle.
CAN I GET A RIDE HOME
WHEN I DROP OFF MY CAR? Yes, we would be happy to provide
this service to you. We want each customer's visit
to be a positive experience and will work diligently
towards that goal. Weprovide a pickup and delivery service.
HOW CAN I GET A RENTAL
CAR? We provide free rental cars
to our customers to customers that are not eligible
for an insurance company paid rental. If your insurance
policy covers car rentals we would be happy to arrange
your rental. Check your policy and/or call your
insurance company to find out if you have rental
coverage and what your specific limitations are.
HOW WILL I KNOW WHEN
MY CAR IS DONE? You will be notified when your
vehicle is ready to be picked up. You can also check
this website. You will see a message next to the
last picture of your vehicle telling you that your
vehicle is ready to be picked up. Feel free to call
or e-mail your advisor during the repair process
if you have questions or concerns.
DO I HAVE TO PAY A
DEDUCTIBLE? The amount of deductible that
you will be responsible for is determined by your
insurance policy. If you carry broad collision,
and you were not at fault, your insurance company
most likely will waive your deductible. Insurance
companies determine fault by your account of the
accident when you make the claim, and by reviewing
the accident report filed with the police department.
If you aren't sure about your deductible, you can
call your agent and he can tell you whether your
insurance company has waived your deductible or
whether you will be responsible to pay this when
you pick up your vehicle.
WHO DO I PAY MY DEDUCTIBLE
TO? If your deductible is not waived,
it will be your responsibility to pay us when
you pick up your vehicle. If you aren't sure about
your deductible, you can call your agent and he
can tell you whether your insurance company has
waived your deductible or whether it will be your
responsibility.
WHAT FORMS OF PAYMENT
DO YOU ACCEPT? The easiest and most convenient
way to pay for your portion of the repairs to your
vehicle is with a major credit card. We accept Visa,
American Express and MasterCard. Of course,
cash and checks are always welcome.
WHAT ARE BETTERMENT
CHARGES? Parts that wear out and need
replacement with time and use (i.e., tires, batteries,
and suspension parts) are commonly subject to betterment
charges when they are replaced during the repair
process. These betterment charges are determined
by your insurance company and are pro-rated based
on actual miles on your vehicle.
RECOMMENDATIONS
AND PRECAUTIONS IN THE FIRST 30 DAYS
DO · Wash the vehicle by hand with cool
water and a very mild car wash solution using
a soft cloth or sponge. · Always use clean fresh
water. · Wash your vehicle in the shade
DON'T · Do not use a commercial car wash. Stiff
brushes or sponges could mar the finish and damage
the surface. · Do not "dry wipe" your
vehicle. Dry wiping can scratch the finish. ·
Do not drive on gravel roads. Chipping the finish
is easily done in the first 30 days. · Avoid parking
under trees and utility lines which are likely
to attract birds. Bird droppings have a high acid
content and will damage a freshly painted surface.
Also, tree sap can mar or spot a freshly painted
surface. · Do not spill gasoline, oil, antifreeze,
transmission fluid, or windshield solvent on the
new finish. · Do not scrape ice or snow from the
newly painted surface.
RECOMMENDATIONS
AND PRECAUTIONS IN THE FIRST 90 DAYS
DON'T
· Do not wax or polish the vehicle. This will
allow the finish to dry and harden completely.
After
painting and applying clear coat, your vehicle
is baked to give the paint durability and a high
gloss that will last for the life of your vehicle.
Your vehicle's paint is then inspected and buffed
to meet our quality standard.
